All merchandise orders (excluding Cigar Connoisseur Club Membership package) will be processed the next business day, unless the item is on back-order. Shipping to Post Office boxes require USPS Priority Mail shipping. UPS does not deliver to P.O. boxes. Orders typically arrive at their destination within 5-7 working days for UPS Ground shipping, however, we cannot be held responsible for shipping delays caused by the carrier. Free Shipping promotions apply to UPS Ground shipping only unless otherwise stated.
Before returning a product, please call the toll-free hotline at 1-800-477-1884 and have a customer service representative send a UPS return label. This label enables our customers to adhere it to the side of the package that is being returned, and negates any postage charges from being incurred by our customers. It is the option of our customers to return a product using their own means, however, J.C. Newman Connoisseur Club will not be held liable for mis-ships, packages lost in the mail, or reimbursement of postage and handling charges.