All merchandise orders (excluding Cigar Connoisseur Club Membership package) will be processed the next business day, unless the item is on back-order. Orders will be shipped via UPS or USPS. Orders typically arrive at their destination within 5-7 working days. We are not responsible for shipping delays caused by the carrier.
Before returning a product, please call the toll-free hotline at 1-800-477-1884 and have a customer service representative provide you with a return shipping label. This label enables our customers to adhere it to the side of the package that is being returned, and negates any postage charges from being incurred by our customers. It is the option of our customers to return a product using their own means, however, J.C. Newman Connoisseur Club will not be held liable for mis-ships, packages lost in the mail, or reimbursement of postage and handling charges.